Experience, integrity impact
Get to Know Us
We're a family-run short-term rental management company based in Cardiff, built on care, trust and exceptional guest experiences.
At MySA Stays, we believe every property deserves to be looked after as if it were our own. Whether we're welcoming guests, supporting owners, or resolving a maintenance issue, our focus is always on providing a personal service that larger companies simply can't match.
Our Story
MySA Stays was founded after more than 10 years of experience in hospitality and property management. Having worked with serviced accommodation operators both internationally and within the UK, we saw first-hand what property owners truly value - clear communication, honest advice, attention to detail, and someone they can genuinely rely on. We created MySA Stays to combine professional systems and revenue management with the warmth, responsiveness and care of a family business. Today, we proudly manage a carefully selected portfolio of properties across Cardiff and the surrounding areas, helping owners maximise their returns while providing guests with exceptional stays.
1k+
Reviews
4.84
Rating
2k+
Guests
Meet the Team
Mim
Founder & Director
With over 10 years of experience in hospitality and property management, Mim leads the day- to-day operations at MySA Stays, overseeing owner relationships, revenue management and guest experience. She began her career in a senior role with a Canadian serviced accommodation company before managing a large portfolio for a UK-based operator, giving her extensive experience in delivering exceptional guest stays and maximising property performance. Passionate about building lasting relationships, Mim combines industry expertise with a personal, hands-on approach to help owners achieve the best possible return while ensuring every guest enjoys a five-star experience.
Alasdair
Maintenance & Property Improvements
Ali leads our in-house maintenance and property improvements, helping ensure every property remains in excellent condition for owners and guests. A qualified plasterer, Ali previously worked for a building and construction company, where he developed a broad range of practical skills and an exceptional eye for detail. From routine maintenance and emergency repairs to ongoing improvements, he takes pride in delivering high-quality workmanship and keeping every property guest-ready all year round
Our Housekeeping Team
Quality Assurance & Property Care
Our housekeeping team is an integral part of the MySA Stays family. Rather than simply outsourcing cleans, we work directly with our cleaners, allowing us to train them to our own high standards and ensure every property is consistently presented at its very best. Because they're part of our team, they do far more than prepare a property for the next guest. They're trained to spot maintenance issues, identify signs of wear and tear, report missing inventory, and highlight anything that could affect the guest experience. This proactive approach helps us resolve issues before they become bigger problems, protecting our owners' investments while maintaining exceptional standards
What Makes Us Different
Family Run:
We're hands-on and personally involved in every property we manage.
Fast Communication:
Owners and guests always know they can reach us when they need us.
Revenue Focused:
Using dynamic pricing, market analysis, and revenue management strategies, we work to maximise occupancy and returns throughout the year
In-House Maintenance:
Many repairs and maintenance tasks are completed quickly by our own in-house team, reducing costs and minimising downtime.
In-House Cleaning:
Our trusted cleaning team and quality control processes ensure every property is presented to the highest standard
We Care:
We intentionally keep our portfolio carefully managed so every owner receives the attention, communication, and service they deserve.
Our Values
Trust
We believe honesty, transparency, and reliability are the foundations of every successful partnership.
Care
Every guest, every owner, and every property is treated with genuine care and respect.
Quality
We're continually looking for ways to improve our service, ensuring exceptional experiences for both owners and guests.
Community
As a local Cardiff business, we're passionate about supporting our community and promoting responsible, sustainable tourism
We believe successful hosting
Our Promise
We don't aim to become the biggest management company.
We aim to be the one our owners trust the most. By intentionally keeping our portfolio carefully managed, we're able to provide a personal service, proactive communication, and the attention to detail that every property deserves.
Looking for a management company that genuinely cares about your property? We'd love to show you how MySA Stays can help maximise your investment while providing exceptional experiences for every guest. Get in touch to arrange a no-obligation chat.
WHY OWNERS CHOOSE US
Trusted by Property Owners Across Cardiff
Working with MySA Stays has given us complete peace of mind. Communication is clear, the property is looked after properly, and we always feel informed.
Mim and the team are incredibly responsive and genuinely care about both the property and the guests. It feels like a family business in the best possible way.
The attention to detail has been excellent. From guest communication to cleaning standards and maintenance, everything is handled professionally and quickly.
We wanted a management company that would treat our property like their own, and that is exactly what MySA Stays does. They are proactive, honest and reliable.
The in-house maintenance support has made a huge difference. Small issues are dealt with quickly before they become bigger problems or affect guest stays.
We appreciate the personal approach. The team is easy to reach, transparent with advice and focused on helping us get the best return from our property.
Ready to unlock your property’s potential?
Mysa makes hosting profitable, hassle-free, and tailored to your goals.
Let’s create a strategy that maximizes returns and keeps your property performing at its best.