Privacy Policy

Last updated: [25-9-2025]

At Mysa Property Management (“Mysa,” “we,” “our,” “us”), your trust matters. As a family-run, community-minded property management company, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

1. Information We Collect

We may collect personal information when you:

  • Submit a contact form on our website

  • Enquire about hosting with us

  • Engage with our property management services

  • Communication with us via phone, email, or social channels

This information may include:

  • Name

  • Email address

  • Phone number

  • Property details and location

  • Any other information you choose to provide

For guests booking a stay, personal information may be collected through our trusted third-party booking partners, and their policies apply.

2. How We Use Your Information

We use the information you provide to:

  • Respond to enquiries and provide tailored hosting advice

  • Deliver our property management services

  • Communicate important updates about your property or account

  • Generate transparent reporting for hosts and investors

  • Improve our services and support

We will never sell your information to third parties.

3. Sharing Your Information

We only share information when necessary to deliver services or comply with the law, including:

  • With trusted service providers (e.g., cleaners, maintenance teams, booking platforms)

  • With legal authorities if required by law or regulation

Every third-party partner is vetted to ensure they uphold privacy and data protection standards.

4. Data Security

We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, misuse, or disclosure.

5. Data Retention

We retain your personal information only for as long as it is necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the data we hold about you

  • Requesting corrections or updates

  • Requesting deletion of your data where legally permissible

  • Withdrawing consent for certain uses

To exercise your rights, please contact us directly.

7. Cookies and Website Use

Our website may use cookies or similar technologies to enhance your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

8. Third-Party Links

Our site may contain links to external sites (such as guest booking portals). We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

9. Community Commitment

In line with our values, we not only protect your privacy but also reinvest a portion of our profits into community initiatives. Just as we respect your data, we respect the neighbourhoods we serve.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, don't hesitate to get in touch with us at:

Mysa Property Management
Email: mysapropertiesltd@gmail.com
Phone: [Insert Phone Number]